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Frequently Asked Questions

Transfer FAQ
WHEN SHOULD I DO A RESERVATION WITH RESPECT TO THE TRANSFER?
HOW WILL YOU FIND ME FOR MEETING OR TRANSFERRING?
WHERE I WILL SEE YOUR STAFF IN THE AIRPORT?
WILL YOUR TEAM COME TO OUR APARTMENT TO HELP US WITH THE LUGGAGE?
HOW MUCH TIME DO I HAVE TO CANCEL MY RESERVATION BEFORE THE TRANSFER?
CAN I ANY CHANGE TO MY RESERVATION IN THE LAST MINUTES?
CAN I CALL YOU IF I WANT TO ORDER A PICKUP FROM THE AIRPORT, EVEN I DO NOT HAVE A RESERVATION?
I AM TRAVELING WITH MY LITTLE BABY, DO I HAVE TO USE A CHILD SEAT? CAN YOU SUPPLY A BABY SEAT FOR US?
CAN I TAKE MY LITTLE PETS IN A CAGE WITH ME?
HOW OLD SHOULD BE OUR CHILDREN SO THEY CAN TRAVEL ALONE?
HOW CAN I GET A BILL FOR PREPAYMENTS?
IS IT NECESSARY TO GIVE GRATUITY? IS THERE A SPECIFIC PERCENTAGE FOR THE GRATUITY?
DO I HAVE TO PAY EXTRA CHARGE IF I DELAYED OR MADE YOU WAIT?
WILL I BE ABLE TO GET A BILL FOR PAYMENTS THAT I HAVE MADE WITH MY CREDIT CARD?
WHAT SHOULD I DO IF I LOSE SOMETHING?
Car With Driver FAQ
WHEN HIRING A CAR AND A DRIVER, WHO WILL PAY THE DRIVER'S EXPENSES?
WHEN TRAVELING OUTSIDE THE CITY, WHO WILL PAY DRIVER’S ACCOMMODATION COSTS?
HOW MANY HOURS THE DRIVER CAN SERVE US IN A DAY?
Rent A Car
HOW MANY VEHICLES CAN I RENT AT LEAST?
WHAT KIND OF VEHICLES CAN I RENT ?
WHAT IS THE MINIMUM RENTAL PERIOD?
WHAT IS INCLUDED IN THE CAR RENTAL FEE? DO I NEED TO PAY AN EXTRA DURING PICK-UP ?
DO THE CARS INCLUDE TOLL MAGNETIC STICKERS ?
CAN THE RENT CARS BE USED BY 3RD INDIVIDUALS ?
WHAT DOES RISKS INSURANCE COVER ?
WHAT IS THE PAPERWORK DURING PICK-UP ?
WHAT CAN I DO WHEN I GET A DIFFERENT CAR MODEL ?
CAN I PAY WITH FOREIGN CURRENCY ?
CAN I PAY WITH CREDIT CARD ?